Refund & Cancellation Policy

At Whimsy Wishes, all products sold on our website are 100% handmade. Because every item is crafted individually, refunds and cancellations are limited to specific cases described below.

1. No Refunds for Handmade Products

Since all items are handmade and created after receiving an order:

• We do not provide refunds for orders
• Natural handmade variations in size, color, or finish are not considered defects
• Refunds are only provided if the product arrives damaged or incorrect

Any damaged/incorrect product must be reported within 48 hours of delivery with photos.

2. Custom Orders — Advance Payment (Strictly Non-Refundable)

For custom-made products:

• An advance payment is required to begin production
• This advance payment is strictly non-refundable
• We purchase materials specifically for your custom order
• After placing a custom order, you will receive a confirmation call to discuss and finalize details
• Once details are confirmed and production begins, the order cannot be cancelled

3. Cancellations for Normal (Non-Custom) Orders

For regular handmade items:

• Cancellations are allowed only before the raw materials are purchased and the work is not started on the product
• Once the materials are purchased , cancellation is no longer possible
• Cancellation also requires sellers approval

4. Refunds Only for Damaged or Wrong Products

Refunds are approved only if:

• The product arrives damaged
• A wrong item was delivered

Approved refunds are processed within 5–7 business days using the original payment method.

5. Contact for Refund / Issue Support

If your product is damaged or incorrect, contact us at:

Email: whimsywishess@gmail.com

For any query regarding use/problem in the website contact us at : support@whimsywishes.in

Please include your Order ID and clear photos of the issue.